Get help with PufferCut.
Contact support for help with setup, rendering, billing, publishing, and privacy requests. For the fastest answer, start with the help center and include your store domain when you email us.
Support contact
Support requests go to the PufferStack team. Please do not include payment card details, Shopify passwords, customer personal data, or other sensitive information in your message.
Support email
help@pufferstack.comExpected response
Within 2 business days.
Setup and install
Questions about installing the app, connecting Shopify permissions, or getting started in the editor.
Video rendering
Help with previews, render status, templates, product media, formats, music, or brand kit settings.
Billing
Questions about trials, subscription changes, render allowances, cancellations, or Shopify billing.
Data deletion
Requests to delete app data after uninstall or to ask how product, shop, and generated video data is handled.
What to include in support requests
- Store domain, if relevant.
- The product or render affected.
- What you expected to happen.
- Screenshots or screen recordings, if useful.
- Browser and device details.
- For privacy requests, the request type and contact email.
Data handling and deletion details are described in the privacy policy. Service terms are available in the terms.