Overview · Updated 2026-04-19
PufferCut Help Center
Practical help for installing PufferCut, creating product videos, managing billing, and getting support.
Find practical answers for installing PufferCut, creating product videos from
your Shopify catalog, creating finished .mp4 videos, managing billing, and
getting support.
Start here
Install PufferCut, approve Shopify permissions, and open the app from admin.
Create your first video
Choose a product, pick a selling angle, preview, start a render, and download the finished video.
Pick the right format
Compare square, portrait, landscape, short-form, and display video sizes.
Fix a problem
Troubleshoot missing media, failed renders, slow jobs, and product-page issues.
Common tasks
- Install PufferCut
- Understand Shopify permissions
- Create a first product video
- Choose product media that works well
- Edit video copy and calls to action
- Render and download a finished video
- Use videos on Shopify product pages
- Understand render allowances
- Change, upgrade, downgrade, or cancel
- Request support or data deletion
Compare workflows
Quick facts
- Free includes 30 watermarked renders/month.
- Plus includes 100 watermark-free renders/month and a 7-day trial.
- Pro includes 500 watermark-free renders/month and no trial.
- PufferCut renders
.mp4video using H.264 at 30 fps. - Previewing a video does not use a render.
- PufferCut uses Shopify product and file permissions to create videos and save completed renders.
Need support?
If an article does not answer your question, contact support from the public support page. Include your store domain, the affected product or render, and a short description of what happened.